ProTek Ultra replaces ProTek Basic plan and gives you 1-year of coverage with Critical Case Handling, Priority Phone support, email and chat support plus advanced replacement when applicable
ProTek Ultra tier subscribers receive the most comprehensive and responsive benefits of the entire program. Not only do subscribers receive the full complement of ProTek benefits afforded to other tiers, but there is also unparalleled service offered as part this highest support level including:
- Extended hardware warranty with advance parts replacement
- Dedicated technical issue assistance
- Receive 75% Off all NewTek University online classes
- Parts and Spares guaranteed availability - Advance shipping + trade in program available
- Ultra-level prioritized support case handling
- Written status report / root cause analysis
