Refund policy

30 Day Money Back Guarantee. 30 Day Exchange Policy. SATISFACTION GUARANTEED!

We have FREE Tech Support and a 30-day money-back guarantee on all products we sell. If we can't help you get your video editing and production purchase working, you can return it for a refund or we can exchange it for a replacement or apply the value of the product you returned toward the purchase of a different product. If you choose to exchange your purchase, we give you a fresh 30 days to make it work! (All returns MUST have a return authorization)

If you do encounter problems, give our on-staff technical experts a call on our Tech Hotline at (516) 759-1611. We will make every effort to help you get going. In the event that we are unable to help you, we will refer you directly to a technician at the manufacturer’s help desk. Please realize that video editing and production products are not always "plug and play" or "point and shoot." There is a learning curve that may at times seem steep, but we are prepared to help walk you through it.

If a return is necessary please follow these steps:

  • Contact Videoguys.com at 800-323-2325 or email custserv@videoguys.com for a Return Merchandise Authorization number (RMA).
  • Package your product with all original materials including software, hardware, hook-up cables, manuals and blank warranty cards in the original, undamaged box.
  • Write the RMA number clearly on the outside of your package. We recommend using UPS, FedEx or similar service for return shipping that offers reliable tracking and delivery confirmation. Ship your return to:

Videoguys.com
ATTN RETURNS, (RMA#)
179 Liberty Ave
Mineola, NY 11501

No packages will be accepted without an RMA number.

Return Policy Exceptions:
While we maintain the most liberal return policy in the industry, there are certain times that a product cannot be accepted for very specific reasons. These include:

  • Like-new condition. We may refuse a customer return or charge a restocking fee when the returned item is not like new with all original parts and packaging materials.
  • Serial number match. If the product returned is a different serial number than the one originally shipped the return will not be accepted.
  • Damage because it was improperly packaged for return shipment will be your responsibility. We recommend using an insured shipping service with tracking to return your items safely
  • Damage from being used, dropped, spilled liquid, or mishandled will not be accepted
  • Damaged packaging or missing parts and accessories will be subject to restocking fees
  • Oversized or overweight items may require special return considerations
  • Special orders often shipped direct from a manufacturer to complete a specific workflow solution may not be eligible for return