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Because the desk top video systems are so high tech, we felt that additional time was needed to create what we like to call a 'comfort level.' For that reason, we allow a full 30 days for either a refund or exchange on desk top video products. What folks are saying about us.
If we can't get your video capture card working we'll exchange it for a new one and give you a fresh 30 days to make it work! What folks are saying about us.
As you have already seen by surfing our website, we've got loads of on line tech support. Well sometimes you run into problems that aren't so easily solved or are so new, we haven't gotten it on our website yet. That's why we have our own in house tech support. Our techs install and trouble shoot the equipment we sell on a regular basis. Our tech support is so good that on numerous occasions we've identified problems and found a solution BEFORE our vendors! What folks are saying about us.
Our DTV sales specialists are here to answer all your questions about digital videography and DVD production. Our guys are experts on these products because they use them. Not only do they have their own NLE systems at home, they are constantly in our demo/eval room checking out all the latest and greatest new products. We will take the time to listen to your video editing needs and then offer you suggestions on which solution to buy. If you have questions about two or three different solutions, our guys can give you in depth comparisons. What folks are saying about us.
Our sales guys work very closely with our tech support team to make sure that everyone is on top of the latest industry trends, issues and products. We can help you spec out a new computer for your NLE system, or recommend upgrades to your existing system to make it work better. That saves you both time and money. What folks are saying about us.
Lets face it, even the best companies sometimes make mistakes. Or packages get lost. Or the wrong product gets delivered. We've got a team of customer service specialists who will bend over backwards to help you. We can't always fix things on the spot, but you have our commitment to do everything possible to make things right. What folks are saying about us.
This is more than just a fancy tag line. It is a testament to our leadership position in the industry. We work very closely with our vendors. We consider them our partners, not just our suppliers. We talk to their product specialists, engineers, marketing and sales teams. That's how we stay on top of the latest industry trends and hot new products. What folks are saying about us.
Our electronic newsletter "The Videoguys Insider" is loaded with great information. Each month we interview an important person in our industry, who gives us the inside scoop on their latest products. We also offer you links to our most recent tech tips and articles on the Videoguys website. We also sprinkle in a few very special offers and promotions that are only available to subscribers. Videoguys Insider
Want to get some really great savings? Check out all the special bundles we offer. You can save $100, $200 or even more on software and other add-ons like keyboards, storage and DVD burners when you purchase them together with one of our NLE products. If you can't find the bundle you are looking for on our website, give us a call. Our sales guys can go over your needs and create a customized bundle just for you!
I know this one sounds corny, but we are very proud to be a family business. That's why you'll find pictures of our children on the website and in the screen shots from our hands on reviews. In additon to editing video we enjoy things like playing with our kids and going to baseball, football and hockey games. But most of all, we take pride in the business we've built and in our dedication to our customers. When you buy from us, you become a part of our extended family. What folks are saying about us.
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