Avid Media Composer

Avid

Availability: In stock

Product Name Price Qty
Avid Standard Support Plan Renewal for Avid Media Composer with Symphony
$285.00
SKU: MCSUPPSYMREN
MPN: 9920-65235-02
MSRP: $299
84 In Stock
Avid Standard Support Plan Renewal for Avid Media Composer
$285.00
SKU: MCSUPPREN
MPN: 9920-65235-01
MSRP: $299
100 In Stock

Is your Avid Media Composer Support Plan due for renewal? Let us help you easily renew your contract and continue to get the best of what Avid has to offer.

The Avid Support Plan Renewals give you access to Media Composer updates and upgrades only and does not include any 3rd-party software.

Media Composer is proven and trusted by professional editors in every segment of film, television, and broadcast. Designed to handle high volumes of disparate file-based media, Media Composer delivers accelerated high-res-to-HD workflows, real-time collaboration, and powerful media management, eliminating time-consuming tasks so you can focus on telling a great story. And now the choice is yours—edit on premises, remotely through the cloud, on demand, through a low-cost subscription, or purchase a license outright—making Media Composer the most versatile and accessible tool for professional creative editorial.

Avid Support Plans for Media Composer

A standard Avid Support plan is now included with all Media Composer subscriptions and purchases. If your support needs are more demanding, you can upgrade to Elite support for an additional cost, either as a monthly subscription plan or an annual one.

If you have an existing Avid Support contract, it will continue to be honored until it expires. At that time, you can choose the new support option that best suits your needs.

Media Composer Offerings Included Support Response Time

Standard Avid Support

*Standard Avid Support plan coverage is the same whether you choose to subscribe to Media Composer or purchase the software outright (perpetual license). Please note that support plan coverage expires after the first year for Media Composer (perpetual license) owners unless renewed annually

Monthly/annual subscription
Standard support included either month-to-month or annually
Billing and admin cases
Unlimited
Within 24 hours
Software updates and upgrades
Included
Available upon release
Media Composer perpetual license
Standard support included the first year; plan may be renewed for $299/year thereafter
Troubleshooting—web/email support
Unlimited incidents
Within 24 hours
Troubleshooting—phone
One phone call per month
Within 4 hours
Self-help access
• Video library
• Knowledge Base
• Avid Forums and other community pages
Immediate
Add Options to Standard Support
  Hardware Coverage
+ $200/year (may be added to annual subscription or perpetual license purchase and includes advance replacement for failed hardware)
Two-business-day ship
Avid Support Code (ASC)
+$40/case (provides additional per-incident phone support for one troubleshooting case)
Within 4 hours
Upgrade to Elite Support

Monthly/annual subscription
+ $30/month

Media Composer perpetual license
+ $400/year

Get everything in standard support, plus...
Troubleshooting
• Unlimited phone and web/email incidents
• Priority phone support
• Code Blue escalation support
Within 1 hour
Hardware coverage
Included
Next-day ship
Additional Support Options (no Avid Support Plan required)
  Avid Support Code (ASC)
$40/case (provides per-incident phone support for one
troubleshooting case)
Within 4 hours
Extended Hardware Coverage
$499/year (includes advance replacement for failed
hardware at no additional cost)
Next-business-day ship

This product includes an Avid Standard Support Plan RENEWAL only.

Please note that in order to renew your Avid Upgrade & Support plan, you must have a “ Renew Support” option under your Media Composer product within your My Avid. Login to your My Avid at account.avid.com and select Avid Products and Subscriptions and then select Media Composer | Software. The "Renew Support" option should be located underneath the Time Period of the Upgrade & Support plan. Avid provides a 30 day grace period for customers to renew their Upgrade & Support plan(s). Once the 30 day grace period is up, those licenses will be ineligible for an Upgrade & Support plan and customers will no longer able to order a renewal plan. If a customer attempts to order once their plan has expired and the 30 day grace period is up, the code received will NOT work. Please note that renewed Upgrade & Support plans will have a start date that corresponds to the expiration date of the previous plan, not the date during the grace period at which the renewal took place.

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Do you have any questions?

Ask a Videoguys adviser about this product. More

Our knowledgeable sales staff is available Mon-Fri, 9am – 5pm ET to help answer any questions you may have regarding system recommendations, compatibility, features and more. Call us at 800-323-2325

Free Tech Support

Shop with confidence with us here to help. More

Videoguys technicians are the best in the industry and are available Mon-Fri, 9am – 5pm ET to help you get your system up and running. We can even help you get in touch with the manufacturer’s Help Desk when needed. Call our tech directly at 516-759-1611

Satisfaction Guaranteed!

30-day money-back or exchange on all purchases. More

We have FREE Tech Support and a 30-day money-back guarantee on all products we sell. If we can't help you get your video editing and production purchase working, you can return it for a refund or we can exchange it for a replacement or apply the value of the product you returned toward the purchase of a different product. If you choose to exchange your purchase, we give you a fresh 30 days to make it work!