MacDirectory talked to Gary Bettan, who bills himself at "The Videoguy" and he explained Videoguys' emphasis on customer service. "We're all videographers ourselves. We deal with this equipment every day, and I don't mean watching demos, we actually edit video ourselves." This expertise means that users, from the novice to the expert, can get real-time advice on everything from the best equipment to buy, to how to enhance or improve what they already have.
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